Refund Policy
We want you to be completely satisfied with your purchase. Please review our refund policy carefully before making a purchase.
Standard Refunds
Refunds are available within 7 days of receiving your order.
Important Requirements:
- Unopened products only: We cannot issue refunds if the packaging has been opened
- Products must be in original, sealed packaging
- All accessories and documentation must be included
- Proof of purchase required
Return Shipping: Customer is responsible for return shipping costs.
Refund Process
- Refunds are processed within 5-10 business days after receiving the returned item
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
Damaged Products
If you received a damaged product, we will provide a full refund or replacement at no cost to you.
- Report within 14 days: You must contact us within 14 days of receiving your order
- We pay shipping: For damaged items, we cover all shipping costs for returns
- Photo documentation of damage may be required
How to Request a Refund
To initiate a refund request, please visit our contact page and provide:
- Your order number
- Reason for refund request
- Photos (if applicable for damaged items)
Please Note: Once the packaging is opened, we cannot issue refunds unless the product is damaged or defective.
Questions?
If you have any questions about our refund policy, please contact us.
